Manager III, Field Service Engineer - (M3)
Company: Applied Materials
Location: Irving
Posted on: October 17, 2024
Job Description:
Key Responsibilities
- Develops and maintains customer relationship with all relevant
individuals in his/her district at all times, at all levels.
Performs regular customer visits.
- Manages, coaches and directs all customer engineers in his/her
district. Responsible for salary planning, career planning,
corrective actions where necessary, establishes objectives and
performance appraisals. Gives formal updates to all employees.
Business, new hires, new products. Can invite any guest
speaker.
- Initiates reports necessary for the business. Be the prime
interface with the Product Divisions: tech support, training,
spares, reliability.
- Monitors the CSD Award Program with quarterly results
(election, announcements). Monitors the "mentor" program so that
all new engineers have a defined mentor.
- Executes escalation procedure.
- Responsible for account planning with District Sales Engineer.
Provides support plan for system sales to CSD Management, Sales,
Field Engineering. Responsible for financial forecast for his/her
district. Responsible for cost efficiency with the district.
Measured by the financial result.
- Responsible for system installation; planning, reporting and
execution, pre-facility meeting, start-up meeting, process support
identification.
- Manages RMA procedure. Measurement of the engineers on their
effectiveness. Manages accuracy, understanding and update of
Customer Engineer hours tracking. Personal cross check and
signature, measures customer engineers, takes corrective action
with customer engineers. - Functional Knowledge
- Works on issues where analysis of situation or data requires
review of relevant factors Business Expertise
- Receives assignments in the form of objectives with goals and
the process by which to meet goals. Recommends changes to unit or
sub-unit policies. Management reviews work to measure meeting of
objectives Leadership
- Provides direction to employees according to established
policies and management guidance. Administers company policies that
directly affect subordinate employees Problem Solving
- Exercises judgment within defined procedures and policies to
determine appropriate action. Impact
- Erroneous decisions or failure to achieve results will cause
delays in schedules. Interpersonal Skills
- Interaction normally requires the ability to gain cooperation
of others, conducting presentations of technical information
concerning specific projects or schedules. Position requires
understanding of Applied Materials global Standards of Business
Conduct and compliance with these standards at all times. This
includes demonstrating the highest level of ethical conduct
reflecting Applied Materials' core values. Qualifications
Education: Bachelor's Degree Skills Certifications: Languages:
Years of Experience: 4 - 7 Years Work Experience: Additional
Information Shift: 10-Day 8-Hr (United States of America) Travel:
Yes, 10% of the Time Relocation Eligible: Yes Referral Payment
Plan: Employee Referral (Standard) U.S. Salary Range: $92,000.00 -
$126,500.00 The salary offered to a selected candidate will be
based on multiple factors including location, hire grade,
job-related knowledge, skills, experience, and with consideration
of internal equity of our current team members. In addition to a
comprehensive benefits package, candidates may be eligible for
other forms of compensation such as participation in a bonus and a
stock award program, as applicable. For all sales roles, the posted
salary range is -the Target Total Cash (TTC) range for the role,
which is the sum of base salary and target bonus amount at 100%
goal achievement. Applied Materials is an Equal Opportunity
Employer committed to diversity in the workplace. All qualified
applicants will receive consideration for employment without regard
to race, color, national origin, citizenship, ancestry, religion,
creed, sex, sexual orientation, gender identity, age, disability,
veteran or military status, or any other basis prohibited by
law.
Keywords: Applied Materials, Euless , Manager III, Field Service Engineer - (M3), Engineering , Irving, Texas
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