Room Service Supervisor
Company: Disability Solutions
Location: Arlington
Posted on: October 20, 2024
Job Description:
Loews Arlington Hotel and Convention Center is a
state-of-the-art, full-service meetings and resort destination that
caters to groups of all sizes, as well as families who are looking
for a world-class experience in the epicenter of the premier sports
and entertainment district in the country. Centrally located
between Dallas and Fort Worth between iconic sports stadiums, Globe
Life Field, home of the 2023 World Series Texas Rangers and
AT&T Stadium, home of the Dallas Cowboys, the 888-room resort
features five restaurants and lounges, two pools with an authentic
sandy beach, cabanas and a water slide as well as a fitness center,
full-service spa and salon and 266,000 square feet of meeting and
event space.Job Specific
- Performs departmental opening and closing duties
- Monitors and supervises department staff
- Schedules Star Service Delivery staff according to established
guidelines and forecasted needs
- Obtains Hospitality function sheets, coordinates activities as
needed to ensure timely performance of all necessary duties.
Oversee all aspects of Hospitality Suite set up, service and
breakdown
- Oversees amenity preparation and delivery, monitors in-house
VIP's to ensure satisfaction
- Supervises completion of required set up / preparation, at
beginning of shift and clean up restocking at end of shift
- Inspects all equipment prior to, during and at end of shift,
reports any needed repairs to supervisor
- Inventories supplies at beginning of shift, obtains supplies
necessary to support forecasted level of business
- Coordinates preparation of coffee as required throughout
shift
- Ensures trays and carts are reset as required throughout
shift
- Checks all Room Service Orders for accuracy and completeness
prior to departing kitchen
- Oversees/expedites Star Service requests to guest in a timely
manner
- Monitors/delivery, set up and service of Housekeeping related
requests and Room Service orders in guest room.
- Ensures that proper charge authorization or payment for orders
delivered is obtained
- Monitors completion of departmental paperwork to ensure
accuracy
- Coordinates pick up of soiled Room Service trays and carts from
guestrooms and corridors
- Ensures cleanliness of Room Service area and equipment Assigns
and verifies completion of closing duties at end of shift
- Oversees all activities related to restocking of guestroom
refreshment pantries
- Monitors/maintains refreshment pantry product inventory
- Coordinates maintenance of all guestroom refreshment pantries
and restocking equipment
- Coordinates pick up/processing/delivery of guest laundry valet
orders
- Performs administrative functions for department in accordance
with hotel standards
- Maintains special service/amenity requests files and
coordinates delivery of items requested
- Oversees/assists in set-up, delivery of service in Hospitality
Suites
- Attends meetings as required to communicate with personnel and
stay current with pertinent hotel information and activities
- Coaches , counsels, trains, retrains employees as needed to
ensure provision of superior levels of service
- Other duties as assignedGeneral
- Promotes and applies teamwork skills at all times
- Notifies appropriate individual promptly and fully of problems
and/or unusual matters of significance
- Is polite, friendly, and helpful to guests, management and
fellow employees
- Executes emergency procedures in accordance with hotel
standards
- Complies with required safety regulations and procedures
- Attends appropriate hotel meetings and training sessions
- Maintains cleanliness and excellent condition of equipment and
work area
- Complies with hotel standards, policies and rules
- Recycles whenever possible
- Remains current with hotel information and changes
- Complies with hotel uniform and grooming
standardsQualifications
- High School diploma or equivalent
- One plus years experience as Room Service Supervisor/Captain in
high volume, quality hotel operation
- Thorough knowledge of quality Room Service techniques and
standards
- Familiar with all aspects of providing superior guest
service
- Excellent computer skills, with knowledge of or ability to
learn various hospitality software applications preferably HIS,
Aloha, Espresso
- Effective organization, communication, leadership and
management skills
- Ability to lift and carry food service trays weighting 35+
pounds
- Ability to work flexible schedule to include evenings, weekends
and holidays
Keywords: Disability Solutions, Euless , Room Service Supervisor, Other , Arlington, Texas
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