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Overdose Helpline Operator

Company: VirtualVocations
Location: Grand Prairie
Posted on: November 20, 2024

Job Description:

A company is looking for an Overdose Helpline Operator to provide support and assistance to individuals at risk of overdose.



Key Responsibilities:

Manage incoming calls and provide guidance on overdose recognition and response
Document interactions in the REDCap database and connect callers with local resources
Collaborate with team members and stay updated on best practices in overdose prevention



Required Qualifications:

Relevant lived, familial, or professional experience with overdose or substance use
Availability for evening, night, and weekend shifts preferred
Demonstrated crisis management skills and ability to handle emotional situations
Comfortable using helpline software and digital communication platforms
Strict adherence to confidentiality policies regarding caller information

Keywords: VirtualVocations, Euless , Overdose Helpline Operator, Other , Grand Prairie, Texas

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