Epic Analyst- HIM
Company: Christus Health
Location: Irving
Posted on: October 26, 2024
Job Description:
Description
Summary: The Application System Analyst I serves as a liaison
between system end-users (customers), operational leaders,
additional support resources and vendors to design, build and
optimize their assigned applications in a timely and high-quality
manner. The Systems Analyst I will provide application support and
optimization. They work closely with the Service Desk to assist in
responding to service requests. The Application System Analyst I
must be able to analyze business issues/requirements and workflows
and apply their application knowledge to meet operational and
organizational needs. Project implementation responsibilities
include collaborating with customers contributing to the analysis,
testing, and documentation and implementation of medium to high
complexity activities of assigned software. This position must
possess sufficient detailed healthcare knowledge and systems
expertise to implement medium to high complexity assigned
application with minimal guidance. The Associate must be a
self-motivated individual with exceptional communication and
interpersonal skills and the ability to work well in team
environments.
- Analyze, develop, test, document, educate, implement, support,
and maintain or optimize assigned applications, solutions and
business processes to meet operational and technical
requirements.
- Collaborates across project borders with other teams. Thinks
outside the box and proposes practical solutions to issues.
Communicates interdependencies with project leadership to
proactively ensure quality and interoperability of design,
configuration.
- Applies basic understanding of information technology,
including systems, applications, operations, and support. Utilizes
application training, application web site and application resource
materials regularly and effectively.
- Cleary understands customer needs and expectations. Accurately
documents business processes and workflows; communicates these with
project team and stakeholders. Maintains a working level
understanding of assigned department operations, processes, and
environment.
- Provides clear and organized status reporting on key project
areas to be used as external communications to stakeholders.
- Performs basic process and requirement analysis, including
process mapping though current flow charts, documents, requirement
elicitation, and specification gathering in support of root cause
problem solving and negotiating creative solutions. In addition,
using current and projected data, provides recommendations in
assigned application. Responsible for completing basic gap
analysis, and providing recommendations.
- Consistently follows up with end users. Able to ask the right
questions to obtain understanding of end user issues and needs.
Seeks information from others when end user issues appear to pose
significant risks.
- Demonstrates decision making based on facts (vs assumptions);
Routinely researches multiple avenues to identify viable options.
Contributes to strategy discussions by identifying options with
associated pros and cons with team members.
- Adhere to organization standards for system configuration and
change control.
- Demonstrates core technical proficiency in application. Able to
independently design and configure application. Has a basic
understanding of and performs fact/data gathering and analysis with
limited direction. Designs basic workflows. Begins to demonstrate
mastery of at least one application.
- Collaborate and develop strong relationships with end user
communities, customers and business partners.
- Collaborate with Operational Leaders to focus on standardized
best practice workflow processes and content to ensure alignment
across all ministries, to create efficiencies, and to ensure
optimal operational processes.
- Coordinates code changes with appropriate vendor related to
financial and business application issues.
- Collaborates with Technical Team to identify and infrastructure
related issues that have resulted in application issues.
- Share industry best practices from vendors with Operational
Leaders.
- Demonstrates increasing technical knowledge of the assigned
application including relationships of infrastructure and impact to
user if unavailable.
- Serves as a liaison between business operations and providers,
internal information technology, system users and vendors working
within the defined project objectives for issue and problem
resolution.
- Follows strict change management processes ensuring proper
approval, testing, and validation of system changes.
- Written documentation requires minimal to no edits, has the
confidence of the requestors and project team.
- Associate is able to recognize he/her skills, habits, work
ethic, and behaviors and use them to manage his/her work. Associate
is able to receive and process constructive feedback and affect
adjustments to his/her skills, habits, work ethics or behaviors in
a positive way.
- Proactively and independently troubleshoot and resolve minor
incidents and requests.
- Completes task with attention to detail and high level of
quality. Performs self-review process prior to completion. Design
configuration require minimal additional QA by peer or lead
analyst.
- Manages low to medium complexity projects/requests.
Collaborates with team members as needed.
- Complete in a timely manner assigned courses within
Healthstream, other electronic tracking tools for educational
related material or attend presentations in person as
assigned.
- Ensure the services that he/she provides contribute to the
successful accomplishment of the primary mission of the
department.
- Ensures vendors meet agreed upon SLAs and follow
processes.
- May be required to travel to perform duties.
- May be required to work additional hours as needed during
critical problems.
- Identifies and seizes new opportunities, displays can-do
attitude in good and bad times and steps up to handle tough
issues.
- Performs other duties as assigned. Requirements:
- Associates or Bachelor's degree preferred with a focus in
healthcare, business, or information systems.
- Ability to present complex data in meaningful method, i. e.,
charts, graphs
- Ability to adjust to and implement change
- Problem Solving skills
- Multitasking skills
- Work as a team member
- Proficient in Microsoft applications including Word, Excel, and
PowerPoint
- Excellent customer service skills
- Highly effective written and verbal communication and
interpersonal skills to establish working relationships that foster
optimal quality teamwork and education
- Strong organizational skills in managing multiple
priorities
- 1+ Years of experience within healthcare, business, or
information systems discipline
- Solves minor to moderate incidents with direction
- Develops new functionality for requests with direction
- Associated certifications on area of focus, preferred For Epic
Analysts:
- Certified or proficient in assigned Epic module (must be
obtained within 6 months of employment date)
- Certifications or Proficiencies must stay current by
maintaining new version training Work Type: Full Time Work Type:
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Keywords: Christus Health, Euless , Epic Analyst- HIM, Professions , Irving, Texas
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